Initiative

A Way Forward: Opioid Crisis

A human-centred systems inquiry responding to the Yukon's substance use and opioid crisis, centred on rebuilding connection, reducing stigma, and identifying practical leverage points for collective action.

Status
Completed
Timeline
2023
Lead Partner
Health & Social, Yukon Government
Approach
7-month inquiry and community engagement

A Crisis of Connection

The work responds to a worsening substance use and opioid crisis, compounded by social division, stigma, widening inequality, and burnout after COVID. Many people care, but lack the capacity, confidence, and shared pathways to engage without fear of making things worse.

A critical barrier identified was not awareness of the crisis, but uncertainty about what to do, what role to play, and how to participate in a way that is safe, respectful, and effective.

Human-Centred Systems Inquiry

A seven-month, interview-led and prototype-driven approach blending human-centred design with systems thinking. The work focused on:

  • Listening across divides (including business leaders and community knowledge holders)
  • Identifying leverage points where small shifts could catalyse wider engagement
  • Testing micro-projects and prototypes to build momentum and reduce barriers to action
  • Producing a report and roadmap that frames the crisis as both a substance use emergency and a crisis of connection

What Grounds the Work

The report foregrounds principles that prioritise:

  • Community-led action and shared custodianship of mutual wellness
  • Meaningful inclusion of rights-holders and those most affected by the crisis
  • Non-stigmatising, culturally sensitive responses
  • Transparency, legitimacy, and trust-building across institutions and communities
  • Patience and persistence, recognising that change takes time and requires iteration

Core Outputs

  • A written report and proposal (September 2023) that synthesises findings, frames a theory of transformation, and offers recommendations
  • A structured set of interview questions and an engagement approach that surfaced real constraints and motivations among community actors
  • A set of micro-project and prototype descriptions (including convenings, storytelling efforts, and relationship-building activities) designed to expand participation

Shifting from Separateness to Community Wellness

The recommendations focus on shifting from separateness to community-based wellness and collective responsibility, including:

  • Communication and education to counter stigma and align efforts to strengths, mandates, and capacity
  • Connection infrastructure through advisory groups and multi rightsholder events that build empathy and shared purpose
  • Collaborative prototyping to test initiatives in the real system, learn fast, and expand what is possible without waiting for perfect consensus

Systems Framing and Narrative Synthesis

Sustainable Impact Foundation supported this work through systems framing, facilitation methods, and narrative synthesis that turned a complex, emotionally charged landscape into a practical roadmap for collective action.

A Starting Point

The report positions this work as a starting point, not a finish line. A next phase would focus on operationalising the recommended connection and communication infrastructure, while protecting community capacity and ensuring that those most affected are central to governance and design.

Connected themes

Interested in this work?

If you are working in community wellness, harm reduction, or systems-informed crisis response, we welcome conversations about shared learning.

Get in Touch